Privacy Policy.

1. Introduction

Rukn Al Amal Real Estate Management (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, including communications via WhatsApp and our ERP system.

2. Data Controller

Rukn Al Amal Real Estate Management is the Data Controller responsible for your personal data.

Contact Details:
Email: info@raap.ae
Website: ​https://www.raap.ae

3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification Data (Name, Emirates ID copy where applicable)
  • Contact Information (Phone number, email address)
  • Tenancy and Property Data
  • Payment and Financial Information (where applicable)
  • Communication Data (including WhatsApp messages and service interactions)

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract (e.g., tenancy agreements)
  • Legal obligations under UAE laws and regulations
  • Legitimate business interests
  • Consent (for communications such as WhatsApp notifications)

5. Use of Personal Data

Your data is used for the following purposes:

  • Managing tenancy contracts and property operations
  • Sending transactional notifications (rent reminders, invoices, renewals)
  • Maintenance coordination and service updates
  • Customer support and communication via WhatsApp
  • Compliance with legal and regulatory requirements

6. WhatsApp Communication

We use WhatsApp Business API to communicate with tenants and clients.

By providing your contact details, you consent to receiving messages such as:

  • Payment reminders
  • Contract renewal notices
  • Maintenance updates

You may opt out at any time by contacting us.

7. Data Sharing and Disclosure

We do not sell personal data.

We may share data with:

  • Technology providers (e.g., ERP systems such as Odoo)
  • Payment processors (if applicable)
  • Government authorities when required by law
  • Service providers under strict confidentiality obligations

8. International Data Transfers

Your data may be processed or stored outside the UAE where necessary, including through cloud service providers.

We ensure appropriate safeguards are in place in accordance with UAE data protection regulations.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

  • Secure systems and access controls
  • Data encryption where applicable
  • Restricted access to authorized personnel only

10. Data Retention

We retain personal data only for as long as necessary:

  • To fulfill contractual obligations
  • To comply with legal requirements in the UAE
  • To resolve disputes and enforce agreements

11. Your Rights Under UAE Law

Subject to applicable laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where legally permissible)
  • Object to or restrict processing
  • Withdraw consent at any time

Requests can be made via email at our secured domain name "raap.ae".

12. Cookies and Website Usage

Our website may use cookies or similar technologies to enhance user experience and analyze traffic. You may control cookie settings via your browser.

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page with the revised effective date.

14. Contact Us

For any privacy-related inquiries or requests:

Rukn Al Amal Real Estate Management
Email: ​nfo@raap.ae
Website: https://www.raap.ae